Everything you need to know about your Kids Club membership - billing, cancellation, waivers, and conduct expectations.
Monthly Fee
$25 / child
Billing Cycle
Monthly, auto-renews
Cancellation
Any time, no penalty
Membership is billed at $25.00 per child, per month. Each enrolled child has a separate membership and is billed independently.
Your first charge is processed at enrollment. Subsequent charges are automatically applied on the same calendar date each month (your billing anniversary date).
Payments are charged to the card on file via Square. No invoices are sent in advance - you will receive an email receipt after each successful charge.
If a charge fails, you will be notified by email. Access may be suspended until the outstanding balance is resolved. Please update your payment method through the member portal or contact us directly.
Memberships do not pause automatically. If your child will not be attending for an extended period, contact us to discuss options.
No contracts. No cancellation fees. You may cancel your Kids Club membership at any time. Cancellations take effect immediately - no further charges will be made after the cancellation date.
To cancel your membership, contact The Pitch staff directly at [email protected] or speak with a staff member in person.
Cancellations are processed by facility staff. You will receive a confirmation email once your membership has been cancelled, listing each child whose membership was affected.
Self-serve cancellation through the member portal is not currently available. Please contact us directly and we will process it promptly - typically within one business day.
To avoid being charged for the next billing cycle, submit your cancellation request at least 24 hours before your billing anniversary date.
A signed liability waiver is required for every child enrolled in Kids Club. This is completed during the enrollment process in the member portal.
The enrollment waiver covers all Kids Club activities including supervised arcade play, tabletop games, and any structured Kids Club programming.
Waivers are tied to the individual child and remain on file for the duration of their membership. You do not need to re-sign the waiver each visit.
If waiver terms are updated, enrolled members will be notified and asked to re-sign before their child's next visit.
Kids Club members are expected to follow all Facility Rules of Conduct during every visit.
Kids Club hours are Tuesday–Thursday, 3:30 PM – 6:30 PM. Members must be checked in by staff upon arrival.
Children must be dropped off and picked up on time. Staff are not responsible for children outside of designated Kids Club hours.
Disruptive, unsafe, or repeated rule-violating behavior may result in suspension or cancellation of the membership at management's discretion.
Members who are suspended or banned from the facility are not entitled to a refund for the current billing period.
Any concerns about conduct, safety, or membership should be directed to staff in person or via email at [email protected].
Kids Club is not a daycare. It is a supervised, free-play facility where staff are present to enforce club rules, assist with gameplay, and ensure a safe environment — not to provide one-on-one care or personal assistance.
Kids Club hours are Tuesday, Wednesday, and Thursday from 3:30 PM to 6:30 PM. Children must be dropped off and picked up within these hours.
Only the enrolled member's parent or legal guardian may drop off and pick up their child. No other adults or children from outside the membership may accompany or be left with Kids Club staff.
Kids Club is a members-only program during designated hours. Non-member children and unregistered guests are not permitted to participate in or remain in the Kids Club area during session hours.
Staff are not responsible for children who have not been officially checked in, or for children remaining after Kids Club hours have ended. Please plan pick-up accordingly.
Our team is happy to help with billing questions, cancellation requests, or anything else related to your Kids Club membership.