All Pitch merch is made to order through our print-on-demand partner, Printify. Because each item is printed specifically for you, we follow the policies below.
Defective or damaged items
If your item arrives with a print defect, manufacturing flaw, or physical damage, we will replace it or issue a full refund at no cost to you.
Wrong item received
If you received the wrong product, color, or size due to a fulfillment error on our end, we will make it right with a free replacement.
Lost in transit
If your package is confirmed lost by the carrier and never delivered, we will reship your order or issue a full refund.
Wrong size or color ordered
Because every item is printed on demand just for you, we cannot accept returns or exchanges for buyer error (wrong size, wrong color, change of mind). Please double-check our size guide before ordering.
Minor color variation
Screen colors may vary slightly from the printed product. Small color differences that fall within normal print tolerances are not considered defects.
30-Day Window
All refund and replacement requests must be submitted within 30 days of delivery. Requests made after this window cannot be processed through our fulfillment partner.
Email or call us within 30 days of receiving your order.
Include your order confirmation email, a description of the issue, and clear photos of the defect or damage.
We'll review your request and respond within 2 business days.
If approved, we'll either reship your item at no charge or issue a refund back to your original payment method within 3–5 business days.
The Pitch · 900 13th Avenue SW, Suites 6 & 7 · Quincy, WA 98848